Shipping policy

SHIPPING POLICY

Effective Date: 4 January 2026.

1. Shipping Destinations

We ship within Australia and to selected international destinations.

Shipping availability and rates are calculated at checkout based on your delivery location.

2. Where We Ship From

All orders are packed and shipped from Australia.

3. Pre-Orders

Some items are offered on a pre-order basis.

When you place a pre-order:

  • Your payment is processed at the time of purchase

  • Your order will be dispatched once production is complete

  • Estimated shipping windows will be provided via email

Pre-order timelines are estimates, not guarantees. We will communicate any significant changes via email. Please ensure you check your junk/spam and confirm your subscription to receive all emails. 

4. Shipping Timeframes & Costs

Australia

  • Standard shipping is complimentary on orders over $100 AUD.
  • Express shipping is available at checkout.
  • Estimated delivery timeframes are shown at checkout and are calculated in business days.

International

  • International shipping is available to selected destinations, including New Zealand, North America, the United Kingdom, Europe and selected countries in Asia.
  • Shipping rates are calculated at checkout based on your delivery location.
  • International delivery times vary depending on destination, customs processing and local courier networks.

Please be advised that our business days are Monday to Friday.

We aim to meet these delivery times but please note that these are an estimate and are not guaranteed. Delays may occur due to factors outside our control.

5. Duties, Taxes & Customs (International Orders)

For international orders shipped from Australia:

  • For international orders shipped from Australia, duties, taxes and customs fees may be charged by your local customs authority.
  • These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated at checkout.
  • Any duties, taxes or customs fees charged by local authorities are non-refundable.

Some countries may require additional information (such as identification or proof of payment) to release parcels from customs. Please ensure your contact details are accurate at checkout.

6. Delivery

Once an order has been dispatched and handed to the courier, we are not responsible for delays caused by the courier, customs, or local delivery networks.

We are not liable for parcels lost or stolen due to delivery instructions provided by the customer, including authority to leave.

If your parcel is marked as delivered but cannot be located, please contact the courier directly in the first instance.

7. Order Changes

Please ensure all shipping details are correct at checkout.

Once an order has been placed:

  • We are unable to change delivery addresses
  • We cannot modify order details after processing has begun

If you notice an error, contact us as soon as possible and we will do our best to assist before dispatch.

8. Contact

For shipping or order enquiries, please contact us at:
contact@themoderngospel.com