General
What are your Team Hours?

Our community experience team is available Monday-Friday business hours. Please email us at contact@themoderngospel.com and allow us within 3 business days to respond. We promise we will get back to you as soon as we can!
Do you have a discount code?

At this time, we do not have any discount codes available. However, when you purchase bundles you will get a discount. In the future, keep an eye out for unique collaborations and festive holiday offerings. If you sign up for our email newsletter, you might get an occasional surprise in your inbox.
What are the promo code and discount terms & conditions?

1. Promo codes and Discounts cannot be applied to previously placed orders.
2. Promo codes that offer a percent off can be used in combination with free shipping offers, but cannot be combined with other percent off promo codes or discounts.
3. Promo codes are not transferable or redeemable for cash or credit.
4. Select products may be excluded from promo codes and discounts. See the specific details of the promo code for excluded products.
5. To apply a coupon code, you must enter it at checkout prior to completing the order.

Digital Orders
What are digital journals?

Our digital journals are thoughtfully designed PDF files that guide you through daily reflections rooted in Scripture. Each journal includes space for notes, prayer, and gratitude — perfect for printing or using on your tablet.
How do I receive my journal after purchase?

Once your payment is complete, you’ll receive an instant download link via email. You can download your files directly to your device or access them from your Shopify order confirmation page.
Can I write in the journal digitally?

Yes — our journals are tablet-friendly and can be opened in apps such as My Files, GoodNotes, Notability, or Adobe Acrobat. You can highlight, type, or handwrite directly on your device.
Can I print my journal?

Absolutely. Each journal is designed in A4 size, perfect for printing at home or through a local print service. You can also scale down to A5 if you’d like a smaller, diary-style version.
Do I need a special app to use the digital version?

No special software is required — any PDF reader will work. However, for the best experience, we recommend My Files (Apple), GoodNotes (iPad) or Notability if you’d like to handwrite your entries.
Can I share my download with friends or family?

We’re so glad you want to share! Each purchase provides one personal licence per user. You’re welcome to encourage friends to purchase their own copy — it supports the ministry and helps us continue creating faith-based tools.
What’s included in the Ultimate Bundle?

The Ultimate Bundle includes every digital journal in our series — Proverbs, Psalms, Faith, Gratitude & Reflection, Love, Prayer Prompts etc — along with a bonus guide on How to Start Reading the Bible.
Are refunds or exchanges available?

Because these are digital downloads, all sales are final. However, if you encounter a technical issue accessing your files, please reach out to us — we’re always here to help.
How can I use these in my daily routine?

Begin each day with prayer, read the daily passage, and reflect using the prompts provided. Whether morning or evening, these journals are created to bring stillness, focus, and a renewed sense of faith.
Can I use these journals in a group or church setting?

Yes — you can use them as part of a Bible study, provided each participant purchases their own copy. For group or church licensing, please contact us directly.

Orders
Can I change or cancel my order?

This one’s tough. If you received an email saying that your order shipped, then we cannot cancel your order. It means it has already left our warehouse and it is in the good graces of the carriers. If it has not shipped, and you wish to change or cancel an order after you’ve submitted it, please email our team at contact@themoderngospel.com
When will I receive my order?

Once your package has left our warehouse, your tracking information will be emailed to you. Make sure to check it daily. If you purchased internationally and your order status hasn’t changed in 30 days from the last tracking update we will consider the package lost. If you have further questions, or if you would like to cancel your order, please emailcontact@themoderngospel.com.The Modern Gospel is not responsible for carrier delays. We apologize for the inconvenience!
What is hold at local post?

Occasionally an international or domestic order will be held at your local post office. Reasons for the order being held can be a customs fee (international orders) or the package was not able to be delivered in your mailbox.
My tracking information says my package was delivered but I haven't received it. Now what?

Please reach out tocontact@themoderngospel.com, our team will guide you on next steps for the claim process. Occasionally an international or domestic order will be held at your local post office. Reasons for the order being held can be a customs fee (international orders) or the package was not able to be delivered in your mailbox.
My order was stolen! What do I do?

Oh no! We’re so sorry this happened. Unfortunately, there isn’t much we can do on our end once the carrier delivers the box. We’d recommend taking a claim up with the delivery service to see if they will reimburse you. Let’s just hope that whoever stole your package is able to use what’s inside to do some self-reflecting.
I got the wrong order/my order is damaged! What now?

Mistakes happen. If the item is damaged, or the incorrect item was received, please email us within seven (7) days of the date your order is received atcontact@themoderngospel.com.Provide your name, order number, description of the issue and please attach a photograph of the incorrect or damaged item received. We will make sure the right order gets to you. Thank you for being patient with us!
What is the return/exchange policy?

Unless the item is damaged, or order was incorrect, please note all sales are final and may not be returned, cancelled, or exchanged. If the item is damaged, or the incorrect item was received, please email us within fourteen (14) days of the date your order is received at contact@themoderngospel.com and provide your name, order number, description of the issue and please attach a photograph of the incorrect or damaged item received. Please note the following exceptions to our return and refund policy:

Returned items must have tags still on and be returned in original product packaging.
Returned items must have no visible signs of wear or use.

To initiate an exchange, please complete the following steps:

Please email our team at contact@themoderngospel.com to let us know you would like to initiate an exchange. We will help you through this process.

We will need the info about your original item and what you would like to exchange it for. Your new item will not be shipped to you until you provide us with the return tracking information. Please note we do not offer return shipping labels and this cost will be on you. Exchanges can take up to 5-7 business days, once we receive your old item. If your desired item is out of stock, then you can exchange it for an item of equal value.

Shipping
Do I qualify for free shipping?

The Modern Gospel offers free shipping with orders over $100.
Where are my items coming from?

Our fulfillment center is located worldwide so we will ship based on your location.

International Shipping
What are the shipping timelines for international orders?

International orders are going to take a little longer to get to you. All International Carriers may experience a general slowdown across the board regarding both shipping and tracking information, though the majority of packages are being delivered on schedule. Please allow 72 hours after fulfillment for tracking information for international packages to display properly. The Modern Gospel is not responsible for carrier delays. We’re so sorry for the inconvenience.

International Express does not deliver to PO boxes.
Will I have to pay duties and taxes on my international order?

Yes, orders shipped internationally may be subject to duties, taxes, or other import fees. These charges are based on the destination country’s import policies and are calculated on the order’s declared value, including both the product cost and shipping fees.

We understand that our international rates are high. We promise that we are working on improving this for you while making sure to provide you with the quality you deserve. We always want to ensure your order gets to your country safe and sound.
How are duties and taxes calculated?

Duties and taxes are determined by the destination country’s customs agency and are generally based on:

  • The value of the items ordered
  • The shipping fees
  • The product type and its country of origin (where it was manufactured)

Each country has its own rules for calculating these fees. Check with your local customs office if you’d like more specific details.
When do I pay these fees?

Prepaid at Checkout: You’ll have the option to prepay duties and taxes at checkout, allowing you to know the total cost upfront and avoid additional charges upon delivery.
Why was I charged an extra fee by the delivery company?

Some couriers may add handling or brokerage fees to cover the customs clearance process. These fees are separate from duties and taxes and are set by the carrier.